RETURNS AND REFUND POLICY

www.madflyessentials.com

Effective date: ___March 2021
RETURNS & REFUNDS
Please return your product after contacting Mad Fly Essentials at support@madflystore.com within 90 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging and brand labels secure. Mad Fly Essentials will provide you the Return address by sending you an email upon your request.
Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier specially orders over the value of $75 USD. Mad Fly Essentials will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a returns and refund request at sole discretion. We do not accept requests in the following circumstances:
Return/Refund request is made after 90 days from the date of receiving the product.
Product is used and damaged by the Customer
Incomplete product or partial order
Fraudulent Return/Refund request
INCORRECT OR FAULTY PRODUCTS
Should you receive an incorrect or faulty product please immediately contact us within 24 hours of receiving the product. The product needs to be returned within 90 days with return shipping label. Upon receipt of the returned product we will assess its condition before authorizing a refund or exchange.
If you receive your product and it has been damaged during shipment, please email us at support@madflystore.com right away. Include a description of the damages, and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly
CONTACT US
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on support@madflystore.com